JOLYN Reviews

Never in my life have I ever seen so many people write in for the EXACT SAME REASON AS ME!! I reached out to customer service and got a response saying “Once delivered to our Returns department, please allow an additional 1-3 weeks for your return to be processed and refunded. We receive hundreds of returns daily and our Returns department does their best to sort through them as quickly as possible.” That I’ll receive an email notification when that occurs.
They claimed I would receive a refund within 1-3 business days… it’s now been 4 weeks and nothing! So that’s a lie, and feels like a scam! My refund needs to be processed now, or I have no other choice than to report this as FRAUD.

I would give a zero if possible. As everyone else I see has already stated, they DO NOT refund you. They tell you as many excuses as you are willing to listen to. If I do not receive my refund by next week, I’m reporting this company to the police.

I’d give no stars if I could. I am currently experiencing the same issue tons of other customers are experiencing with the refund “delay”. PLEASE do better, Jolyn. Your swimsuits are great quality but your accounting department is severely lacking. I am also short of at least $75 in my bank because of you guys. Please do better, please.

First they said their return system was down, then it was back up, now they are saying this:

"We appreciate your patience, and our team is aware of the issue. We are currently working through processing all returns manually in the order that they were received, and are doing our best to process these as efficiently and timely as possible. Once your return is processed, you’ll receive a detailed email with your refund details."

They've had the returned suit since July 30.
And their website states: The refund will be processed within 2-3 business days and the original form of payment will be refunded.

Debating legal action. This is not ok.

UPDATE TO REPLY BELOW: I can reply to your request for information via Trustpilot's request. Better yet, feel free to respond to PayPal's request for information regarding my claim. Even better, make good on all your emails to me promising a refund. If you really want more information about the situation per your reply, feel free to check in with your customer service department instead of requesting information from Trustpilot.

I would rate a 0 if I had the option. This company has written fraud all over it.

I purchased one bathing suit based on my measurements and when I received it, the bathing suit was too small. They don’t have an exchange option only returns (which charges you a lot to return). I decided to reorder another bathing suit and decided I no longer wanted to deal with the hassle so I emailed them to cancel my order. Following the instructions they state via website about canceling orders, they still charged my card. I have returned all bathing suits and only received $22 back. I purchased a total of 5 bathing suits and that is all I received back from this POS of a company. Where is the integrity of companies now a days!? Absolutely absurd. DO NOT WASTE YOUR TIME BUYING, POOR QUALITY, SCAMMERS!

This company is a total scam. I sent back two returns, one of them over 6 weeks ago, the other a month ago and I have yet to receive a refund. I am currently out $250 that I am extreme stressed I will never get back at this point. Their customer service is the absolute worst I have ever experienced in my life. I had a question recently that I sent 3 follow up emails about and they still never responded. They say to be patient because they are a small company, but being a small company does not mean it is okay for you to steal money from your customers by not honoring the return policy stated on the website. I genuinely would not be surprised if they are intentionally difficult about returns in order to steal money from their customers. I like their products but I am NEVER spending another dollar at Jolyn. Please save yourself time, stress, and money, and do not buy anything from them. It is not worth it.

I am beyond mad. This has been the second time they refused to refund me. They have by the end of this week or I will make their life hell

Jolyn received my return SIX weeks ago. I have yet to be refunded for my return. I contacted the company via email, apparently the only way to get a hold of anybody, and was told this is due to a “system change.” Their website clearly states refunds are processed within 1 to 3 business days. Never buying from this company again.

Bathing suits were too small. Returned it at my own cost. I have been emailing many times for my refund as there is no phone number to talk to a live person. To date, still nothing.

How long does it take to get a reply. I requested a return label yesterday I did not get one thank you